A common thread pops up on a few of the QB ProAdvisor groups when QBO is having issues and none of us can log in. Sometimes it happens to everyone, sometimes just to some of us, sometimes it’s an isolated incident. Knowing whether or not it’s happening to others can be handy in troubleshooting, so I wanted to share some default “what to do” advice —

1. clear your cache and cookies — do this for each browser user you have (it’s common especially in Chrome to have multiple “users”);
2. make sure not to use a bookmarked link to sign in, but rather type qbo.intuit.com in the URL line;
3. if it still doesn’t work, check out this link to see if others are reporting the same issues: Quickbooks Online down? Current problems and outages

Yesterday the system pretty much went down for everyone for the whole day, but clearing the cache and cookies and typing out the address got most folks back in… by 3 pm the engineers had resolved whatever was wrong and it looks like everyone’s going strong today.

12/10/18 Update on #3 — an interested reader shared Website Planet’s similar tool with the following comment:

While downdetector.com does a good job, it’s not really user-friendly and isn’t very fast. Down or Not is ad-free, quite straightforward, and fast to load. It allows you to check if your website is down across the globe or only on your computer screen, and it’s quite quick and easy-to-use (and it’s completely free, too)!