Tag Archives: QBOA

Education, IRS, Tips

How I Stay Sane During Busy Season (Mostly… Arguably… Okay, Just Don’t Ask My Husband About It)

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Tax season—that special time of year when caffeine consumption triples, restful sleep becomes a scavenger hunt, and your spouse and friends begin to question your sanity. If you’re deep in the trenches of tax filings, bookkeeping clean-ups, and client questions that could’ve-been-Google-searches, you know the struggle is real. But after 23 years, I feel like I’m finally finding my groove… and because I don’t want it to take you as long to figure out as it did me, I’m sharing tips and tricks that have been successful, and maybe this vision for the future will make today’s load a little lighter.

Tap Technology to Do More with Less

I’ll start with the lifesaver of modern accounting: technology. Yes, I recognize that it’s also the bane of our existence when “Mercury’s retrograde” (or whatever we want to blame for it), but as my software-developer-husband likes to remind me, that’s because I’ve built my life around my tech stack—and vice versa, have built it around my life. It’s what facilitates the lifestyle I’ve chosen for myself: a fully-remote CPA firm that allows me to live in Mexico during tax season and travel during conference season, while making an important difference in the lives of small business owners back home in Chicago.

For me, that means making sure my tech is portable, accessible by my whole team, easy for my clients to use, secure, and reliable.

QuickBooks Online has been my trusty sidekick on this journey for years. And I was such a hater when it was first released! I still laugh when I think about how negative I was about it; because at the time, it was a real frustration that it didn’t behave like or do what the Desktop version could. Thankfully those days are far behind us now. For the type of work we do, QBO has far surpassed its older cousin – it helps automate the tedious, repetitive tasks that used to eat up my team’s capacity (especially when combined with RightTool, my favorite QBO-loving Chrome extension). We lean hard into creating bank rules, automating recurring transactions and payments, and using third-party syncs with Point of Sale and Project Management systems. And because there’s functionality for ProAdvisors that allows us to easily review and recategorize (check out my MSN article on our favorites), it means I can feel confident about the quality of the end result… before it goes onto my clients’ tax returns.

A few QBO life-savers I wish I’d had in the Desktop Days: the audit log makes short work of the tedious task of figuring out why last year’s retained earnings might have changed (and who was responsible); the reconciliation review allows a junior accountant to make sure all accounts are reconciled before we start our review; and the “transactions without payees” report helps us make sure we don’t miss any 1099 vendors. As a firm runner, I also love that I can assign different team members to individual clients, and that I can control their level of access – this came in very handy recently when I had to have a contractor jump in mid-season due to multiple team members having personal setbacks. As I recently noted on LinkedIn, managing team capacity is hard enough without having technology get in the way.

I also rely on apps that help me make the most of our time outside of tax season. In my webinars on 1099 best practices, I illustrate that an hour during tax season is about 4 or 5 times as precious as one during the rest of the year. So the more I can do in the off-season, the less my team and I have to cram into the space right before deadlines. A great example is Keeper – we use them to create a year-round 1099 workflow, where we review for vendors and request W-9s as part of the month-end close. It also helps with practice management and client communication, as we’ve standardized our annual process and language for collecting information from clients, and I have transparency into where my team is getting stuck in closing out the books and handing them off to the tax team.

And lastly, I couldn’t do tax season without Ace Cloud Hosting. Talk about a sanity-saver. They simplify the setup and maintenance of cloud-hosted tax software while still giving us enough administrative control to implement changes when we need them. We used to live in fear of our server going down just before a deadline; in the case of a significant software problem, now we have a whole team to assist in rolling back and restoring any data. I can honestly say that I sleep better at night than I did before working with them.

These tools don’t just save time—they support my mental health. Automating the little things and not worrying about the big ones means I can focus on higher-value work (or take a five-minute dance break between Zoom meetings… see my next point).

Remember That Work-Life Balance Is a Thing (Really!)

Busy season has a way of making you forget that life exists outside of work—but here’s a secret: it’s okay to take a break. Seriously. In fact, it’s not only okay, it’s essential. And my clients will survive if I step away for a meal that doesn’t involve eating over the keyboard. My brain functions better when it’s not running on fumes, and my work is actually better and more efficient when I prioritize rest.

My husband and I have a tradition: every night we have what we call “sunset wine”. We climb a ladder to the roof and watch the sunset over an adult beverage. The birds are busy going back to their roosts, the sky changes colors, and my old friends the winter constellations start to draw their pictures up above. I picked this tradition during the pandemic, when I realized that I could not be relied upon to take a break. There was always another email that needed to be sent, another article to write, another emergency to address. But the sun doesn’t wait for “just one last thing”… it’s gonna set when it sets, and I have a date to keep. By creating an external trigger for my breaks, I was able to truly disconnect and decompress. And discovered in doing so that when I went back to work later that evening, I felt renewed focus.

It’s a similar phenomenon to when I started dancing, 12 years ago. I felt like I didn’t have enough time for physical exercise, because I was always so busy. But going to rehearsal three times a week only took about five hours—and it turns out the exercise led to higher-quality sleep, so that I went from needing nine hours per night to only seven-and-a-half. Net weekly gain: over five hours.

I use an accountability app to remind me to exercise, where my best friend can see that I’ve checked in each day, even if it’s just a quick stretch, breathing exercise, or a kitchen dance party while I’m making dinner. And once-a-week, a friend sets up a zoom session for one of our dance troupes, the Fabulous Ladies of Fitness. (In case you’d like to follow along at home, here I am at Chicago SummerDance leading 400 enthusiastic participants in a rousing routine to Laura Branigan’s Gloria.)

Lean on Your Professional Community

Accounting might be a numbers game, but I believe that it’s primarily about personal relationships. And especially during busy season, your community can be a lifeline. Whether it’s a QuickBooks ProAdvisor Facebook group, a local networking event, or a paid community like Bookkeeping Buds (I’ve been a participant for almost a decade) or my ‘Ask a CPA’ membership – having a place to vent, ask questions, and share wins is invaluable.

I can’t count the number of times a fellow ProAdvisor has shared a shortcut or app that’s saved me hours. And when things get overwhelming, just knowing that others are in the same boat is deeply comforting. It’s one of the main themes of my favorite conference, Bridging the Gap; last year I presented a panel there on “Vulnerability as a Strength,” about the importance of taking off our masks and sharing our challenges with each other; it absolutely builds trust and diffuses the isolation we often feel when times are hard. (Bonus tip: Last year’s BTG also reminded me how effective expressing gratitude and helping others can be in building resilience and improving mental health. Having a rough day? Lift someone else up who’s feeling low. Now two people feel better. This is one reason BTG’s Randy Crabtree and I both volunteer during tax season to assist AICPA as scholarship judges.)

I’m also a dedicated attendee of the bi-weekly AICPA Town Hall. Not only can I count on Lisa Simpson to offer the latest technical guidance, but I also get some “me time” that clients and team members simply aren’t allowed to interrupt. (Meeting hosts Lisa and Erik in-person and getting my moment on-stage with them at DPCA was a dream come true.)

Whether it’s the Town Hall, Unofficial QuickBooks Podcast, or The Accounting Podcast (honestly, whatever your favorite flavor of continuing education is), you can stack keeping up on industry guidance with community… and maybe even exercise (I love listening while I’m in the pool and I know many folks consume podcasts while on a walk). An easy three-fer.

So, don’t go it alone—tap into your community. It’s like group therapy… but with more bank feeds and spreadsheets.

Keep Perspective (And a Sense of Humor)

When a client “forgets” to mention a major business merger or a team member has to suddenly take a leave of absence, I sometimes let exasperation take over and decide I’m going to burn the whole thing to the ground. But laughter truly is the best stress relief—I’ve enjoyed quite a few accounting memes among WhatsApp groups and on LinkedIn that sometimes are just the ticket.

And of course:

Busy season is tough, but it’s temporary. And with the right tools, support, and mindset, we can get through it—and make a plan for each season to be better than the last.

Now, if you’ll excuse me, I have a well-earned dance break to take.

Note! As my readers know, I am downright fanatical about transparency and full disclosure (often to my detriment, as you may have noticed that I have a wildly popular award-winning blog that is non-monetized). Though this particular post is a paid partnership with Intuit, I want you to know that a) I wanted to write an article on managing tax season stress anyway, but couldn’t find the time; getting paid allowed me the break from client work I needed to make it happen; and b) they didn’t delete a single thing when I presented it. In fact, they have been totally cool with all my Intuit-bashing since the first article I wrote for them… which impressed me quite a bit, to be honest. That’s four times now — I might just keep this win-win-win up.

QuickBooks Software

QBO Tags Will No Longer Be Supported as of May 16, 2025

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UPDATE as of March 20, 2025: QuickBooks has postponed the sunset date for the “Tags” feature to May 16th, 2025. They also note that in addition to QuickBooks Online, QuickBooks Ledger and Intuit Enterprise Suite (IES) will also no longer support tags after that date. (Also important for some to know that QB Ledger does not support custom fields, so it will not have the same option to switch to this solution that the other products will have.)

Therefore… the change is not in fact hitting us during tax season any longer! That’s certainly a “win” in my book.

Another win? They’ve also expanded the capabilities of custom fields to support both sales and expense forms, and each custom field will support up to 100 values with a dropdown format.

From Intuit:

What action do I need to take?
From today through May 15, 2025, you and your clients have the option to migrate all tags to a custom field. Read this help article to learn how to use the Tags -> Custom Field migration tool. Alternatively, you can input your current tag values into the custom field by hand or not transfer the tags at all. Lastly, be sure to download any tags reports so you have them for your records.

Deadlines
  • March 17, 2025 – Custom fields expanded functionality launches.
  • March 17, 2025 – May 15, 2025 – Migrate your tags to custom field(s). 
  • May 16, 2025 – Tags become read-only. You cannot create new tags. 
  • May 16, 2025 – May 15, 2028 – You can view tags and generate reports for historical transactions. After May 15, 2028, the ability to view tags and generate reports will no longer be available. Tags will be removed from QuickBooks Online and they will disappear from historical transactions.

Unfortunately, so far it appears that the “migration tool” released a few days ago only migrates the fields, not the historical data. More here: Migrate tags to custom fields in QuickBooks Online.

— most recent update follows — then original article —

UPDATE as of March 5, 2025: I’m getting folks asking about whether I’ve received any emails from Intuit on the topic, given how close we’re getting to their March 8 deadline. Here’s my response —

Unfortunately, I did not receive an email about it, nor did any clients forward one to me.

Check the resource I mention in the article, the Facebook “QB Power User Community”. There are lots of conversations going on in there if you search the term “tags” and then sort by “most recent”.

One comment:
“This is what I was told today on an online chat:
March 17, 2025 – Extended Custom Fields become available to customers
March 17, 2025 – May 15, 2025 – Customers can use the migration tool to migrate tags to custom field(s).
May 16, 2025 – Customers no longer can create tags.
2025 – June 16, 2028 – Customers have read-only access to tags.”

Another was this share for setting up custom fields — https://www.youtube.com/watch?v=6TEup6VqvO4

And a response to my follow-up comment in there, by the amazing Alicia Katz-Pollock, QuickBooks Queen of Royalwise Training: “they’re pushing it out a couple weeks, which is why there haven’t been any announcements yet as they finalize the timeline. They are working on a tool to turn your tag groups into a new custom field, but I don’t believe that it’s going to bring over the history, only give you a new tool moving forward. That gives us a few weeks to run all the historical reports.”

— original article follows —

Did everyone get the memo? QuickBooks Online will no longer support tags, and they’re making the change one week before the S-Corp and Partnership tax deadline.

While I appreciate the need for this kind of decision, I encourage Intuit to reconsider the timing of big changes so that they come between May and November. It’s not just tax pros that struggle with “busy season”… it’s also bookkeepers and CAS practices that have to tie out the annual financial statements in QBO to effectively hand off the books to tax pros — which y’all know is my passion when teaching and in our ‘Ask a CPA’ subscription.

As for the specifics — they are adding an additional custom field to most plans and are creating a tool to facilitate the migration from tags to this new custom field.


More from the announcement here —

What action do I need to take?
In February 2025, you and your clients will have the option to migrate all tags to a custom field. Watch for an email from the QuickBooks team in the first week of February. You and your clients will get access to a tool to facilitate the migration. However, you can also input the values, e.g. tags, into the custom field by hand or not transfer the tags at all, if you prefer. Additionally, be sure to download any tags reports so you have them for your records.

What deadlines should I be aware of if my clients are currently using Tags?
– Week of February 3, 2025 – Both you and your clients will receive an email notification. It will include a link to a tags → custom field migration tool and a how-to FAQ.
– March 8 – April 30, 2025 – You and your clients will have read-only access to existing tags, whereby you can view and generate reports for tagged transactions for your records.
– All Tags UI will be removed after May 1, 2025. You will no longer be able to run reports for tagged transactions.

A lot of people got really mad on social media when I posted about this, saying that it was a really useful feature and skewering Intuit for taking it away… but in reality, from a corporate standpoint, anyway — not enough folks are using it, partially because it’s underdeveloped and kind of buggy, and the reporting usage isn’t robust. As my friend Margie Remmers-Davis said, “either flesh this feature out or let it go”. So, personally — I’m actually on-board with it. EXCEPT for the lousy timing. Increasing the number of custom fields in the three lowest levels of subscription and creating a way to migrate from tags to the new custom field is a good way to facilitate this transition — but it’s going to take work to implement this, and we just don’t have time in Feb/March to make that happen. Beyond that, it’s been pointed out by other colleagues that changing reporting mid-year is really challenging, and that this should have been timed to coincide with next January 1st.

The always-amazing Alicia Katz-Pollock had this to say about it in the QB Power Users Community:

The rest of the comments on this particular post are truly worth reading, in my opinion, as you can get some good insight as to how the folks who do depend on tags are using them — for example, Dena Martin and Megan Tarnow talked about why they use them for event-tracking for non-profits, so they don’t muck up the financial statements — and what workarounds they’re considering. Custom fields are not likely to handle this well. Projects may, but that’s a lot of work to set up and maintain.

There are also folks who are going to be severely limited by the fact that only one custom field is being added. Comparatively, QBO Essentials allotted unlimited tags and 40 tag groups. The new arrangement takes it down to only four custom fields. Several clients are going to be forced to a Plus subscription to use classes — or in some cases, come up with an external workaround. It was pointed out that QBO Advanced clients who are already using classes for other purposes and were using Tags as well are out of luck if using Projects won’t solve the issue. Each client is different, so if you’re a bookkeeper or accountant with clients in this situation, please hit that Feedback button in QBOA and let them know your concerns. And if you aren’t already following the thread I mentioned above on Facebook… it’s definitely worth your time.

Ah, QuickBooks — you giveth and you taketh away. Merry Christmas and Happy Hanukkah!

If this or any other posts on the website were useful to you, and your financial situation permits it, please consider contributing to my tip jar. Ths allows me to continue to provide free accounting resources to small businesses who do not have the funds available to hire a CPA.

Education, QuickBooks Software, Tips

My Six Favorite Things About QuickBooks Online Accountant (QBOA) – And A Bonus

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I’m still floating through the clouds (quite literally, as I’m writing this from a window seat on the plane) on my way home from Scaling New Heights, where I was awarded Insightful Accountant’s 2024 Top Client Services ProAdvisor. And I’ve been thinking about how lucky I was to stumble into bookkeeping and accounting as a profession, and how much the support and education that QuickBooks provides to its ProAdvisors has played a part – not only in our team’s success, but also our clients’.

There are so many conferences, webinars, colleagues, apps, and tools that have helped me find this path, but unquestionably one of the most valuable has been our free subscription to the ultimate QBO client services tool – QuickBooks Online Accountant (QBOA). My team and I rely on its capabilities daily, and I can’t imagine running our practice without it. We reduce time spent on manual tasks, as well as review our clients’ books for accuracy and insights… basically a level-up on the already-robust basic subscription, with a version that’s designed for professionals who serve multiple clients.

Why does Intuit give us an accountant-specific bells-and-whistles version of QBO for free? Couldn’t they make a bunch of money selling this to us as an add-on? For sure… I see that angle, and I often worry they’ll switch to that approach someday. That’s how it was set up for QB Desktop – you had to pay to be a QBDT ProAdvisor, which gave you a special multi-client version of the software that allowed you to make edits and adjustments to client books and sync them between your system and theirs. But as you know… QBO already lets you do that, by the nature of its being cloud software-as-a-service, and so the extra bells-and-whistles aren’t as expensive to maintain as their Desktop counterparts. And having small business owners’ books prepared or reviewed by professional bookkeepers makes those businesses more likely to thrive, succeed… and remain in the Intuit ecosystem. It’s a win-win.

If you’re a professional bookkeeper or accountant and are interested in becoming a ProAdvisor, I can’t recommend it highly enough. The education available through the Training portion of the ProAdvisor space is wonderful, especially combined with the monthly QBO In The Know sessions and Alicia Katz-Pollock’s Insightful Accountant QB Talks – a whole world of potential awaits. And a key to unlocking that potential is using QBOA, which you get for free as a part of the ProAdvisor program.

But I’m surprised at how many bookkeepers, even those who are already ProAdvisors, don’t realize how powerful a tool QBOA is. So I wanted to highlight my favorite things about it that I use all the freaking time.

Accessing all your clients’ books from one login

This may sound obvious if you’re a regular QBOA user, but honestly – how many other SAAS packages let you do this? We use countless apps and banks with our clients, and with the exception of a few (heaping blessings here onto Relay, Gusto, Guideline, Bookkeep, and Synder), we’re constantly having to log in and out of them when switching clients. QBOA lets you do this with one simple toggle. Side bonus: all our team members are associated with my account, so they can also have their own QBOA login (and therefore their own list of clients) if they’ve simultaneously got their own side-hustle or company, something common in our particular staffing set-up as well as with companies that co-firm.

ProAdvisor-specific training

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I’m a huge fan of lifetime learning, and QBOA makes this easy. When I was on QB Desktop, I struggled to find training that was specific to bookkeepers working with multiple clients (rather than material that focused on end-users). In the QBOA portal, they suggest a personalized training path, provide self-paced study materials, videos, and links to live trainings. It also keeps track of your certifications and suggests new ones.

Client Overview

When doing a diagnostic review of a potential client, you should have them invite you as an accountant-user. Once that’s accepted, you can go into their books – and because of QBOA, you’ll have access to a Client Overview page, which gives you a sense of how much work it would take to bring them up-to-date, summarizing the most important points about banking activity, common issues, and transaction volume. For us, it’s an absolutely essential step that helps us determine whether we’re interested in working with the client, and if so… how much to charge for a clean-up and ongoing services.

Books Review ➡️ Transaction Review

Just below the Client Overview on the left-nav bar is an unassuming little item called “Books review”. Click into that and you’ll find a series of headers – the first of which, “Transaction review” is my favorite. It’s like QBOA is your junior accountant, digging through the books to find unaccepted bank feed transactions, uncategorized transactions, transactions without payees, undeposited funds, and unapplied payments. And it transports you to where you can actually fix a lot of these problems on behalf of the client (or you can give them a heads-up and ask them to DIY before you dig into your review). Until this feature was developed, we literally had folks combing through transactions – and there was no transparency into how bad things were in each area, which meant we didn’t know how long it would take us to go back-and-forth with the client to get things fixed… and this is before we even are taking care of reconciliations and reviews – truly foundational stuff that needs to be addressed right off the bat so that the books are in good-enough shape to address the big issues. I don’t want to use the phrase “game-changer” because it didn’t change the game… it moved us into a higher league of play.

Books Review ➡️ Account Reconciliation

Account reconciliation is the header just to the right of Transaction review, and it performs the next round of what we would normally ask a junior accountant to do – it shows the current status of each of the bank accounts, in terms of when they were most recently reconciled, as well as the number of and a list of unreconciled transactions. You can access reconciliation reports from here, look at the most recent statement if it’s in the system… and it doesn’t limit you to bank and credit card accounts; if you reconcile any of your Balance Sheet accounts, you can see this info, as well as link to them from here.

Accountant Tools ➡️ Reclassify Transactions

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And what do you do once you’ve used Books Review to identify the myriad issues? This is where it gets really good, in my opinion. There are quite a few tools for accountants that are included in QBOA, but one in particular was a total game-changer when it was first released however-many years ago. And it’s just gotten better through the years. We have access to a tool called “Reclassify transactions” that our clients don’t get to use (just think of the mess they could end up making if they did). It allows us to filter transactions by type of financial statement or down to the specific account, and then also by date, type, and customer/ vendor. Once you’ve pulled up a list of all the transactions that fit your filters… you can reclassify or recategorize the ones you select. All at once. In a batch. You can even select just the ones that have a particular word in the memo (and with RightTool, another favorite tool, you can even filter by that word, or by a dollar amount or range)! It’s truly the most incredible feature, especially for cleanups. You can get quite granular with your filters and fix massive issues in a matter of minutes. Talk about a value-add.

Bonus! Chart of Accounts templates

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I’m adding it as a bonus instead of one of the main features because it’s newish, so we haven’t yet had an opportunity to use it a ton – but I know it’s going to be a favorite. To be honest, this is one of those things that for years felt like it was just a missing feature; we used countless workarounds to standardize our clients’ Chart of Accounts, or at least make sure they all fit the format we use when preparing Tax-Ready Books (my passion and focus when providing education to bookkeepers). Intuit finally announced this feature at QB Connect last year and you should have heard the room burst into applause! The one trick to keep in mind is that you access the area where you build (or import, your choice) your templates from “Your Practice” as a QBOA user, not from each client. If you go to “Accountant Tools” while you’re in your ProAdvisor space, just after you log in – like where you’d go to get your Training – that’s where you see this option pop up in your toolbox. From there, you can get a video overview or take a guided tour. Once you’ve got your templates in there, you can assign them to a client or update their existing COA. Finally, wee-hoo!

And More…

There are other great features of QBOA that I know some of my colleagues adore – both ones that have been around for a while like reporting tools and app integrations, and newer ones like role-based access and permissions to clients’ books. But I meant to only list my top five and couldn’t do it under six, and then I wanted to add a bonus, and eventually this article will have to end or none of us will ever be able to get back to work and dive into the benefits QBOA offers. Enjoy!

Note! As my readers know, I am downright fanatical about transparency and full disclosure (often to my detriment, as you may have noticed that I have a wildly popular award-winning blog that is non-monetized). Though this particular post is a paid partnership with Intuit, I want you to know that a) I wanted to write an article on QBOA anyway, but couldn’t find the time; getting paid allowed me the break from client work I needed to make it happen; and b) they didn’t delete a single thing when I presented it. In fact, they have been totally cool with all my Intuit-bashing since the first article I wrote for them… which impressed me quite a bit, to be honest. That’s three times now — I might just keep this win-win-win up.